My Recent Experience with Square

I have been a customer of Square since they were in beta and up until this experience have happily paid hundreds of dollars to them in transaction fees.  Their software is excellent and when things are going well, the experience is the best their is.  I have recommended Square repeatedly to others and have even gone out of my way to promote the service because it has been so valuable to me in the past.  It is because of this that the horrendous treatment I have received as of late is all the more surprising and painful.  

On April 18th I received an email from Square:

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Jessica
APR 18, 2012  |  12:05PM PDT

Hi Jason,

We have received notification of a chargeback to your account. If you would like to dispute this chargeback, please provide a detailed description of the goods or services that were sold for the transaction below. Also, if this transaction was manually entered (card not present), please provide signed card holder authorization and proof of delivery for the transaction. There will be a hold or debit (via your bank account) on this transaction until the dispute is resolved. We have outlined the process below for your convenience.

1. The buyer (cardholder) requests a chargeback/dispute from their financial institution.
2. The respective financial institution notifies Square and debits the funds from Square.
3. Square places a hold on the seller's funds related to the chargeback.
4. Square notifies the user (merchant/seller) through email and requests information that will facilitate in the challenge process. 

Amount: $180.00
Type: Card Payment
Date: Mar 2, 2012 at 8:22pm CST
Payment card: *REDACTED*
Statement description: Jason Gullickson

As this case is time sensitive, if you would like to challenge the chargeback, please respond back within 15 days from the date of this email. 

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I followed-up immediately with as much detail as I could put my hands on without going back to the paper records:

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APR 18, 2012  |  12:17PM PDT
We will would like to dispute this chargeback.

This transaction consisted of four items won during the *REDACTED* auction. We are looking into our records to determine what additional details are available about the specific items that were purchased.

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At this point I contacted the company I had processed the payment for to marshal any additional information that could be had from the paperwork (should Square require more details) and waited to hear back from Square.

The next morning I received this email from Square indicating that they had withdrawn $175.05 from the bank account linked to my Square account:

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Hello, Jason Gullickson.

We just initiated a debit in the amount of $175.05 from your *REDACTED* account. We are debiting your account because you have a negative Square balance. The funds should be withdrawn in 1–2 business days.

For more information, please read our terms of service: https://squareup.com/legal/sign

If you have any questions, please contact support: https://squareup.com/help

Thank you!
https://squareup.com/

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This was a problem.  The reason being that I don't keep a balance in this account (ironically to minimize my loss should the account become compromised).  This being the case I imagined one of two outcomes:

1.  The transaction would fail
2.  The transaction would go through and incur overdraft penalties

First I checked the balance of the linked account and it was negative due to the charge placed by Square.  I immediately contacted my bank to let them know what was going on and that I would be transferring sufficient funds to my account to cover this withdrawal. I then transferred $180.00 from another account, however due to the speed of EFT this would take a few days.

I then replied to the original email I received from Square explaining the situation and why debiting this account was unacceptable, and that I would be happy to fund my Square account through other means until the disputed charge was settled.

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APR 19, 2012  |  04:03AM PDT

Good morning,

I received an email from Square this morning indicating that you will be
withdrawing $175.05 from the bank account associated with my Square account
due to a negative balance (which is due to this chargeback). There are two
problems with this:

1. As I understand it I have 15 days to dispute this charge, and have
already initiated the dispute process, so it is unacceptable to have funds
withdrawn from my account until this process has been completed
2. I do not keep a balance in the account associated with my Square
account as I use Square only to accept payments. Your attempt to withdraw
from this account will result in either a rejection of the transaction due
to insufficient funds or worse, you will receive your payment and I will
receive insufficient funds fees.

This is completely unacceptable and I require that you immediately stop
this transfer to avoid any chance that I will incur fees. If it is
necessary I can pay the negative balance in my Square account from other
sources, however as this chargeback dispute is still in progress I don't
understand why I should have to pay anything until the matter is settled,
and should that be the case I will be closely reviewing your terms and
considering further action.

For the record I have never received such "guilty until proven innocent"
treatment from a company before and until now have sung the praises of
square and happily paid the fees associated with your service. If this
issue is not resolved immediately (today, 04/19/2012) I will no longer use
or recommend Square and will close my account as soon as this situation has
come to an end.

I will also attempt to submit this request to your "support" system if I
can figure out how to find a contact email address there.

Your prompt response is appreciated,

Jason J. Gullickson

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I waited a few more hours for a response (at this point I had still not heard back from my first response to their initial message) and then sent one more reply to the original chargeback email and indicated that I required a response by 3:00PM CST on April 19th.

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APR 19, 2012  |  10:23AM PDT
This is my third attempt to contact Square and I have not yet received a response.

If I do not receive an email response to these messages before 3:00PM Central Standard Time today I will seek alternate forms receiving a response.

Jason J. Gullickson

----

When 3:00PM had come and gone, I worked my way through Square's "support" system until I could find a contact email address and contacted them again:

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Subject: Disputed Transaction
Email Message: 
One day ago I was contacted by Square regarding a disputed transaction. I provided the requested information and did not receive a response.

This morning I received an email indicating that Square had withdrawn the disputed amount from my bank account without warning. I again responded to the original message explaining why this was unacceptable and requested a response from square today.

A third time I responded to the original message with a request for response by 3:00PM CST. Again I received no response from Square by this time.

In addition to costing money, this mistake has now cost a considerable amount of time and has undermined any confidence I have had with Square. I have been using Square since beta and have recommended it repeatedly as well as having paid hundreds of dollars in transaction fees. This lack of response and manipulation of my accounts without notice is unacceptable and I write this with some hope that approaching the communication via a separate channel will not fall upon deaf ears as all of my other correspondence as so far.

Please respond to this message today if you have any interest in resolving this matter amicably.

Jason J. Gullickson

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I promptly received this automated reply:

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Square Support Notification for Case #: 597069
Case Updated:   APR 19, 2012  |  08:23PM UTC
Thank you for contacting Square.

We are committed to responding within 24 hours, so you will hear back from us shortly.

In the meantime, feel free to return to the Square Help Center for answers to frequently asked questions. 

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Another day goes by.

At this point my bank has levied an insufficient funds fee on my account, however I was able to contact them and get the charges reversed (a welcome surprise).  Interestingly enough my balance  had returned to it's original state as Squares' charge was declined, which made it easier for me to be patient and wait for Squares' response as they did not have my funds and it looked unlikely that their actions would result in any additional fees from my bank.

Well over 24 hours after my inquiry above, I received this message from Square:

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APR 20, 2012  |  04:11PM PDT

Hi Jason,

Thanks for writing in. Please be advised that we respond to tickets in the order that they are received. If you write in repeatedly prior to receiving a response, your correspondence will be understandably marked as more recent, may be seen as spam, and you will naturally inhibit our ability to address your case in an efficient manner.

As a point of clarification, all funds associated with disputed transactions are automatically held in your Square account pending the resolution of said dispute. If there is an insufficient balance in your Square account to cover the total of the dispute, your linked bank account will be debited. Note that this does not mean we are deciding the case against you and these funds are not remitted to the cardholder unless we receive an unfavorable resolution.

It is our pleasure to inform you that this inquiry has been preliminarily closed in your favor. While this is promising, it is also conditional. Your funds are eligible for automated release on or around 30 April 2012 once additional confirmation is secured. No further action is required from you at this time. Unless you receive further correspondence from us regarding this dispute, you may consider the matter closed upon receipt of your funds.

Thanks,

Jeanette
Square Chargeback​
help.squareup.com

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While the tone was a bit disrespectful from a customer service perspective, I was happy to hear that it sounded like we were out of the woods, and that it would just be a few more days before everything was back where it should be.  I was certain that I would no longer be a customer of Square but I had no intention of expending any more effort on the matter.

Then the next morning I received another email from Square indicating that they had again withdrawn funds from my bank account.  Frustrated, I once again replied:

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APR 24, 2012  |  05:46AM PDT
Jessica I received another email from Square this morning that said you
withdrew $175.05 from my *REDACTED* account because of a negative Square
balance, however since the beginning of our conversation the Square website
has never indicated that I have a negative balance.

Either this is a bug or something fishy is going on.

Please return my funds as soon as possible and close my account.

Jason

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Another day goes by, and this time the funds had been successfully removed from my bank account (fortunately the transfer I initiated on the 18th had completed so I wouldn't have to beg for mercy from my bank again to avoid additional fees).  Finally I get a response from Square regarding the withdrawal on April 25th:

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APR 25, 2012  |  03:44PM PDT

Hi Jason,

Thanks for writing in. The debit you referenced occurred because the first failed due to an insufficient level of funding in your linked account. Per the network regulations, the debit process is automated and will continue to attempt to hold the funds associated with the dispute until it is resolved.

Because the debit failed, release eligibility has been shifted to 4 May 2012 in order to verify that the most recent debit was successful. Understandably, when we receive notification that your linked account is under-funded, we will become concerned about your ability to meet the performance obligations associated with your past/present use of the service.

Thanks, 

Jeanette
Square Chargeback​
help.squareup.com

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Let's just stop here for a moment and consider the facts:
  • I used Square to accept a legitimate payment for a product which was delivered in person at the time of purchase
  • Square informed me of a chargeback
  • I immediately responded with information which later appeared to resolve the chargeback issue
  • Square repeatedly debited my bank account to cover the chargeback (which at this point looked to them to no longer be an issue)
  • Square fails to respond to any of my requests in a timely fashion
  • Square fails to meet even their own responsiveness promises
  • Square offers no consideration for the effects their actions may have on their customer (me)
  • Square accuses me of spammer-like behavior
  • Square considers me suspect of not meeting performance obligations
…and now I'm being told that the funds (which are no longer needed) which have been removed from my bank account (with no advance notice) will be held longer due to a transaction result (which I attempted to warn them about) that I had no control over.

Given this, I reply:

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APR 25, 2012  |  04:32PM PDT
This situation has moved from frustrating to bizarre.

I have explained throughly and repeatedly the situation from my perspective
yet you refuse to offer any understanding or consideration of my position.
I have complied with all of your requests (and unlike you, in a timely
fashion) and yet you choose to respond to my requests for service with
thinly veiled threats and accept zero responsibility for what has
transpired.

I understand that you are under no legal or contractual obligation to make
any concessions or demonstrate any compassion or interest in your customers
but I am stunned that this is a course of action you consider acceptable or
a component of a successful business model.

Jason

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Eventually, Square responds:

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APR 30, 2012  |  12:39AM PDT

Hi Jason,

Thanks for writing in. As a point of clarification, chargeback/dispute policies are set by the network and are strictly regulated. Please review article 31 of the User Agreement (https://squareup.com/legal/ua) for more information regarding the transactional hold process. When a transaction is disputed, the funds that are the subject of said dispute must be held until a final resolution is received. As the merchant who processed the transaction, you retain the responsibility to ensure that your linked account is sufficiently funded to cover your obligations. Please note that when you receive a chargeback, Square effectively floats you a loan for the duration of the dispute process. Therefore, the transaction level hold is an industry standard regulation imposed for the merchant's protection.

No further action is required from you at this time. Unless you receive further correspondence from us regarding this dispute, you may consider the matter closed upon receipt of your funds.

Thanks, 

Jeanette
Square Chargeback Services​
help.squareup.com

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At this point I give up and decide to wait it out.  On May 5th I log in to my Square account and see that I have a positive balance of $175.05 (FWIW, the balance never indicated a negative number).  I excitedly look for the means to withdraw this amount.

After hunting around a bit I find this statement:

"Payments taken during normal business hours (before 5pm PST) are available in your bank account the next business day."

OK, according to the last email from Square the funds should have been released on May 4th, so why haven't they been deposited in my bank account yet?

Ah, "business day"

Looking further down the page, since the "payment" happened on a Friday (at what time I do not know) the funds could be sent to my bank as late as Sunday (May 6th), and will be available on Monday (May 7th).  That's fine, I can wait a little longer.

May 7th comes and goes and the funds do not show up in my bank account.  I wait one more day (perhaps it's some strange timezone issue?) and again no deposit.  I send yet another response to Square:

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It is now May 8th.

Release my funds to my linked bank account within 24 hours or I'm going to the press.

Jason

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Today is May 10th and unsurprisingly I have not yet heard back from Square, nor have my funds been returned to my bank account.  Obviously some more aggressive measures will be required on my part to get my money back, but I wanted to share this experience with anyone who is considering using Square as a credit card processor, as an example of how you can expect to be treated when something even slightly unusual occurs.

I have had poor customer service elsewhere, and often it is almost an expectation but given just how good Square was, I was shocked that I received worse treatment from their support staff than even AT&T could dish out (at least AT&T didn't take money from me and then fail to return it when promised).

Worst of all is their complete unwillingness to make any attempt to compromise in order to provide a shred of customer service or resolve the situation amicably.  I don't like doing this, but at this point they have given me little choice but to share with you my experience in the hope that others will become aware of the possibility and choose to do business elsewhere before you find yourself almost literally held for ransom.

http://www.squareup.com

Storify

Something I'd like to take a closer look at...

Slacker guide to organic lawncare

First off here's a few photos of my lawn:

(download)

The take-away is that the way I do this isn't going to result in the "carpet of grass" sort of lawn you might find on a golf course or a "treated" lawn. What I can say is that while it takes time (I'm on at least year 5) improvements do happen, but don't expect perfection (it's not desirable anyway).

So without further ado, here's my annual lawncare programme:

When the snow melts (did I mention that im in Wisconsin?) and the first Iris appear, I apply corn gluten to the yard using a broadcast spreader:

1image

(why corn gluten? Lots more info here: http://www.hort.iastate.edu/research/gluten)

This was the cheapest name-brand one I could find and it was about $30.00. I don't think you need to spend a lot on these tools, but I do favor buying things that are low on features but build to last. The only way I've found to reliably determine reliability is to personally inspect the build quality of the tools I'm purchasing or alternatively to talk to someone whose owned the same tool for a decade.

There are other types of spreaders, including ones that don't have wheels and probably electric ones, but as I understand it you need to use a broadcast one with corn gluten (or at least last I checked there wasn't anyone selling it in a form that worked well with the "gravity feed" type spreaders). You could probably find a cheaper hand-held spreader (which would also be easier to store) but it seemed to me to be easier to keep track of where I had been by using something with wheels.

The corn gluten does two things:

1. It provides a little nitrogen
2. It prevents germination

It might sound like #2 is not helpful if you're trying to grow grass but check this out: by combining corn gluten's ability to prevent germination with properly-timed application of seed, it stops the stuff you don't want growing from germinating and then when the effects of the corn gluten wear off, you plant the stuff you want to grow and it has a leg-up on those other bastards.

The effects of the corn gluten wear off in about six weeks, so once that time has elapsed, clean out your spreader and overseed the whole yard with grass seed.

This is what I'm using now. Supposedly you can determine the right type of seed based on where you live but in my case it was a lot of trial and error. You can probably coax any grass to grow anywhere, but I've found that once you find the right type for your lawn, it's pretty much on autopilot. I guess if you want a specific type of grass then its worth the trouble to try and convince it to grow, but remember this is the slacker guide, so let's avoid making any more work than we have to, OK? Try several different types of grass seed around the yard throughout the year and see what takes; this is especially easy if your yard has "bald spots"; just take pictures and remember so write down the type you use in each spot so when you find something that works you what to buy more of. Patching is a little different from overseeing (when you overseed you just fill up the spreader and throw seed over the existing lawn). Patching usually requires a little more seed and it's extra important that you keep the spot wet while the grass seeds germinate and take hold in the ground (lest they blow away, etc.). I water the crap out of mine and try to keep it damp for at least a week or two, this is the result of finding the right seeds and keeping them wet:

2image

One more step you can add before overseeding is to aerate the lawn. You can use big expensive equipment to do this or you can use one of these:

3image

The idea is to "open up" the soil a bit to get water and air in there and loosen up the dirt so roots and such can get around easier. I would avoid any sort of aerator that doesn't remove dirt (spike-style devices that can be rolled or worn on shoes, etc.) as these actually compact the soil around the holes and kinda defeat the purpose.

Aeration doesn't need to be done every year and doing so kinda stresses out the grass, so do it every-other year at most or if you're properly slacking, once every three years.

Now there's not much left to do but mow. I use a reel mower (two actually); this one is my favorite:

4image

This might not seem very slackerly but check it out:

A reel mower requires very little maintenance and never requires fuel. Yes you have to push it but unless you're buying a tractor, you have to push a gas powered mower as well and they are a lot heavier than reel mowers (you can pick a reel mower up with one hand). They do require sharpening (usually every-other season unless you abuse them) and need a quick shot of WD-40 before you hang it up after mowing to keep the moisture and rust away, but there's no need for fuel, oil & filter changes, etc. and like I said you can hang it up so they even take up very little garage space. They are also incredibly simple machines and therefore easy to repair if you do manage to break it. I did wear out the stock handle on one of mine, which my father replace with some custom-bent conduit as you can see here:

5image

So throughout the summer you mow, and I like to let my grass grow a bit long (since its better for the roots), which means I end up mowing once a week on average. I also don't water (unless I'm trying to get some seed started on a bare patch as discussed earlier) so when it gets hot the grass grows slower and I mow even less.

At the end of the season I do one more application of corn gluten (as late as I dare before the snow flies) which gives the grass something to munch on to hardy-up over the winter and have some energy to get started in the spring). Then I clean up the mowers and wait for spring.

I could write more (especially about reel mowers) but I think this is enough. If you'd like me to elaborate post a comment and I'll follow-up with more specific topical posts.

When N.A.S.A. closes a door...

... DIY opens a window.

http://shop.oreilly.com/product/0636920021605.do

I started reading this a few weeks ago and it's already inspired a new project. I even have selected a primary and secondary mission. Stay tuned...

My second "practical" RepRap print

Among countless calibration objects and abject failures I've now printed two "useful" objects; numerous S-hooks for an IKEA kitchen rack and now this:

Img_0044

The significance of this part is that it demonstrates the dimensional accuracy of the printer as the part must fit with an existing object (the bit) which has known and fixed dimensions.

I won't lie, it's not a perfect fit but that has more to do with "stringing" inside the opening than dimensional accuracy in the X and Y dimensions.  There is room for improvement, but it's a long way from some of the crazy oval-shaped curves I was seeing a few weeks ago.

A New CCC

Pete's post on Facebook sparked a conversation that I've been involved in before and my imagination as well.

It's common (at least in American culture) to identify oneself as one thing or another without realizing that we're composed of all sorts of other things.  Perhaps we're more talented in one thing or simply prefer one over the other, but we are generally discouraged from acknowledging that we are composed of variety of skills and passions due to the fear that cultivating these "non primary" skills that we will somehow "dilute" the primary skill; however my experience demonstrates that the opposite is true.

I believe in variety and balance and I know that personally my best ideas have been inspired by exposure to diverse and unrelated topics (the T.V. show "Connections" demonstrates this well), so I propose a new CCC, Create, Curate and Consume.

The new CCC suggests consciously dividing your time into thirds and focusing each third on one of the three C's (I'm not sure that thirds are correct, but it feels right).  

Most likely one of the C's comes so naturally to you that you're unaware of even doing it, but working the other two into your schedule may require some conscious effort.  Restraining yourself from the C you spend most of your time on now will require discipline as well.  

You might now be saying "why would I stop doing what I'm best at"?  I would counter by saying that even though you're excellent at Cx, do you not find yourself at times lacking the will, or the ability (or even desire) to continue pursuing Cx?  Embracing another C can sometimes help clear these hurdles and in my personal experience it has both fortified and inspired me in the C that comes most naturally.

Chances are you already engage in these three C's without awareness, but I believe that making a conscious effort to balance the time you spend on them will improve both your experience as well as those around you.  I'm going to conduct an experiment on myself to this end and I invite you to join me and share your experiences in the comments below.

postscript:
Why "new" CCC?  The original CCC stands for the Civilian Conservation Corps; which you can read about on Wikipedia.

Windows, Portals and a replacement for the Internet

Tonight I should be working on my novel but I feel compelled to write something else. Nothing of particular value or use, just writing, for the enjoyment of using a well-crafted tool.

I would prefer to write on something with a "real" keyboard but I am getting very used to the " virtual" or "soft" keyboard of the iPad and I find that I can type at a respectable pace without too many errors. In fact, if I could have the sound turned on and keep my fingers out of the way of reading the output of my typing, I could probably approach the speed at which I can type on a physical keyboard.

But enough of this, I didn't decide to write tonight to talk about keyboards (although that topic is just as important as any other I suppose), but simply to write using the Pages app and to appreciate the fact that I can even do such a thing using a device like the iPad.

The best thing about this device is also deceptively simple. With nothing more than a slate of touch-sensitive glass, any two-dimensional user interface that can be imagined becomes possible without incurring additional hardware cost. The benefits of this approach were probably not even within the imaginations of those who originally brought the device to market. In fact, I believe the only way to improve such a device is to further simplify the hardware by removing the remaining buttons and any other differentiation between devices this and similar devices, and perhaps creating a shared standard for these devices so that they may all be capable of running the same applications. Imagine if you will, a simple device which is nothing more than a window into a shared network of tools. This could easily be imagined as a web browser but I want to avoid any hang-ups we have with the current idea of a browser that might interfere with our ability to imagine such a device. Our window or "portal" does nothing more than provide a robust connection to this network and a two-dimensional surface on which the user interacts with using touch.

It's tempting at this point to begin considering the "operating system" of such a device and how this O/S might inflict user interface standards and conventions which flow down into how individual applications (or "apps") might behave. I'd like to eliminate this consideration and instead describe a tool which provides no such standards or constraints; a device which simply opens a portal to a shared environment where interactive elements are defined and manipulated. If there is to be any sort of "standards" they will be in the form of the properties defining this "portal" or "terminal", in a similar way that HTML defines standards for web pages (that is to say, not really at all).

To take it a step further, this "shared environment", or network need not take the form of what we are already familiar with. Instead of a centralized "internet", these devices (and their users) are better served by a dynamic, ad-hoc network which does not depend on centralized resources under the control of private entities or governments as such a networks are prone to bottlenecks and outages unless extensive and expensive redundancies are implemented; all of which are unnecessary in a dynamic mesh-type network. In the mesh network, information is routed through nodes determined available at the time the message is sent, removing the need for retransmission. If the path is interrupted while a message is in transit, alternate paths are discovered dynamically to route the message to its destination and when the destination is simply unreachable (if for example the destination has been shut down) messages are queued until the destination can be reached (and queue status information is relayed to the originator of the message).

Through a combination of dynamic (composed simply of these portal devices) as well as established static nodes (deployed voluntarily or via mandate of building codes), a reliable network is established exceeding the connectivity of traditional centralized networks without the limits, dependencies and shortcomings of networks under central control.

This combination of simple, flexible, devices capable of rendering applications defined using open standards and the availability of a dynamic, distributed network reduces the cost-of-entry for both the consumer as well as the producer of equipment, software and content, and eliminates the need for costly "middle men" which interfere with both the usability and affordability of systems currently in place. What is lacking from our proposed system is a means for non-creators to benefit from the work of those generating hardware, software and content, and there are many entities whose business model depends on this ability who will oppose this model. It is important to understand this relationship, and to consider the position of those who consider our approach flawed. While there may be specific technical challenges which prevent the immediate delivery of the devices and services described here, let it be known that the "commodity" nature of the systems currently in use is only possible due to their wide acceptance and decades of effort in establishing and distributing these standards and philosophies. A similar effort, carried out by the consumers and producers of this proposed system, is more than sufficient to establish parity in the cost and functionality of these two systems.

Full Circle

Of all the jobs I've had, one of my favorites was working at a music store.  I've worked for many good companies and built numerous great and interesting things, but my fondest memories of working are of the days I spent working with music and music lovers.

Music has always been important to me.  As a teenager, when my contemporaries were drinking cheap beer in cornfields to escape the confines of their reality I was using Metallica and The Cure as mind-altering substances.  Hiding out in basements with a small group of friends we passed around tapes and CD's and formed various musical alliances.

Part of loving music is finding ways to procure it, and that includes not only finding music but paying for it as well.  Around 1990 I was doing a lot of both, and after a few brief stints washing dishes I found out about a position that was available at the local music store.  This seemed like a perfect solution!  Even though it was a "chain" store and it was in the mall, the idea of spending my time talking to people about music and getting paid for it seem impossible.

Of course it wasn't all swine and roses, but working at the store was what I consider my first true "professional" experience, and I harbor a great many memories about the work and my co-workers.  Seldom since have I felt the same sort of passion for the subject of my work (at least professionally) or the people who I have worked with on a daily basis.  Certainly some of this has to do with my age and experience at the time, but in later years when I would become frustrated with  wherever I was working I would often imagine myself back at the store, helping people connect with music and working side-by-side with people who cared about it as much as I do.

Yesterday I accepted a position with Murfie.com.  Murfie is several things, but one of the coolest parts of what Murfie does is provide a way for music lovers to connect, collect and share music.  (specifically what Murfie does has been discussed by NPRThe Wall Street Journal and The New York Times Green Blog).  I will be in charge of facilitating these relationships by writing and operating the software that runs Murfie.com, as well as the behind-the-scenes systems that import, manage, transform and deliver music to Murfie's users.  This involves writing software for multiple platforms and processing the music itself, all at a scale that pushes the limits of current computer technology; another area which I am very passionate about.

Above all I'll be working along side a team who shares my passion for music and high-technology which may be the most exciting aspect of this new position.  More than anywhere else, I excel in an environment where I can work with people who are working with what they love and from the time I have spent with the people at Murfie this seems to be as much the case as it was at the first music store I worked for.

If you love music and have some CD's kicking around, I recommend visiting http://www.murfie.com and checking out what we are about.  If you have any questions or want to know more about what i'm doing there leave a comment or look me up on twitter @jasonbot2000.

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